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Volunteer Information.

Volunteer Opportunities at Women's Crisis Services

Job descriptions for:
Crisis Intervention Worker (CIW's)
Support Group facilitator
Court Advocate

About Volunteering:
Policy: Applications for Volunteer Position
CIW Commitments
WCS Advocate Insurance Agreement 2001
Confidentiality Agreement 2001
Printable WCS Volunteer Application
Dates Volunteer Trainings begin
FAQ about volunteering at Women's Crisis Service.



Volunteer Opportunities at WCS

Crisis Intervention Worker (CIW) - Direct Service in Office and On-Call.
Support Group Facilitators - Domestic Violence Group at WCS, Domestic Violence Group for DCYF, Sexual Assault Group
Child Care for Support Group Members
Office Assistant - Special Projects (In-Office, but not working with Clients)
fund raising and Event Planning Committee, Ideas and Volunteers always needed!!!
Domestic Violence and Sexual Assault Awareness Activities Planning (October and April Respectively).
Opportunities in the School System, contact Educational Outreach Coordinator.
Trainers for Advocate Training (2-3 times a year)
CIW Newsletter (monthly).
Shelter Opportunities Volunteers needed to assist in moving into new space once that has been acquired; also support group facilitators, transportation to appointments, etc. (This is still a work in progress so please see the Shelter Manager for more updated information!).
*New ideas are always welcome! Please feel
free to contact the Direct Services Coordinator anytime.

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POLICY: Applications for Volunteer Positions
TYPE: Personnel
PURPOSE: Anyone seeking to volunteer with Women's Crisis Services will complete the standardized volunteer application process. If at any point during the application process or during the course of training, the Executive Director and/or the Volunteer Coordinator conclude that it is not in the best interest of Women's Crisis Services for the applicant to become a volunteer, they may terminate, without cause, the applicant's participation with the agency.

PROCEDURE:
  1. All applicants will complete an application form, provide the names of three references, and participate in either an interview with the Direct Services Coordinator or attend the New Volunteer Orientation.
  2. An applicant may be ineligible for volunteering or terminated from the training program should the Executive Director/Direct Services Coordinator determine that the volunteer is conducting her/himself in such a way as to be considered detrimental to the agency, or if any false, dishonest, or misleading representations have been made.
  3. All information submitted is subject to investigation and will be considered in determining eligibility for volunteering with the agency.
  4. All information will be kept in strictest confidence, to the extent permitted by law, and will become part of the volunteer's file.
Adopted by WCS Board of Directors
October 2, 1995

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Crisis Intervention Worker - Job Description:
    Provides confidential crisis intervention, support, and information to survivors, their families, and friends through the agency's 24-hour hotline. Provide advocacy for survivors of sexual assault at the hospital, police department, and courts when necessary; promote community awareness and understanding of sexual assault and domestic violence issues as a representative of Women's Crisis Services.

Qualifications/Requirements:
  1. 18 years of age or older.
  2. Successful completion of WCS training program (minimum of 30 hours).
  3. Uphold client confidentiality.
  4. Attend a minimum of 1 CIW meeting per quarter.
  5. Provide support, information, and referrals as appropriate to survivors of sexual assault and domestic violence, their families, and friends by:
    1. Assisting in contacts with police, hospitals, and community resources;
    2. Keeping current and accurate information on legal and medical procedures and community resources.
  6. Be available for all selected shifts unless special arrangements have been made. CIW's are required to fill 4 shifts a month with one shift on a Saturday or Sunday, or fill 6 week night shifts per month. Take responsibility for scheduling another advocate if unable to fill a shift.
  7. Be responsible for the collection and return of beeper borrowed for shift.
  8. Contact staff the next business day to report call activity on the hotline.
  9. Complete and submit appropriate report forms promptly after completion of shift.
  10. Keep up to date on agency protocols through reading the newsletter and other bulletins from WCS.
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Support Group Facilitator - Job Description:
    Provide support and direction to participants of our groups once each week for eight weeks or ongoing. Select materials for handouts relative to the topic chosen by the group for the next meeting. Act as gatekeeper, when needed, highlight guidelines, and go over general housekeeping issues. Discuss with staff any significant changes or concerns that come up during group.

Qualifications/Requirements:
  1. 18 years of age or older.
  2. Successful completion of WCS training program as well as group facilitator training.
  3. Uphold client/participant confidentiality.
  4. Attend minimum of 1 CIW meeting per quarter and quarterly facilitators meetings.
  5. Contact staff for copying on a timely basis, if you are unable to come in between 8:30am and 4:00pm to make copies.
  6. Submit attendance record to staff at the end of group.
  7. Contact staff the next business day to update on group activity.
  8. Solid understanding of the complexities of domestic violence and sexual assault.
  9. Availability.
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Court Advocate - Job Description:
    Accompanies survivors of sexual assault or domestic violence through the medical, police, and court process.

Qualifications:
  1. Successfully completes WCS volunteer training sessions and therefore have an understanding of physical, emotional, and sexual violence; WCS procedures; and legal advocacy.
  2. Must be free of alcohol and other drugs while advocating.
  3. Accompany clients to court and assist with obtaining domestic violence and stalking petitions, provide support and referrals to appropriate agencies, provide information and support throughout, to file temporary and final hearings.
  4. Communicate with staff on a timely basis if unable to meet with client.
  5. Make accurate notation of client contacts for case file.
  6. Report any difficulties when working to office staff.
  7. Monitor your own effectiveness and contact the Direct Services Coordinator when further support or advice is necessary.
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CIW (Crisis Intervention Workers) Commitments:

Length of Stay:
Commitment is initially for 1 year. Initial commitments may be extended on a yearly basis by agreement with the Direct Services Coordinator and the volunteer. A signed statement of recommitment is placed in the volunteer's file.

Termination of Contract:
Voluntary termination of responsibility must be given to the Direct Services Coordinator at least 30 days in advance, preferably in writing so it can be placed in the volunteer's file. Involuntary termination may be appealed to the Executive Director.

Missed Shifts/Change of Shifts:
CIW's are expected to be available for the shift they sign up for.
  • In the event of an emergency, contact the office immediately. Staff will make arrangements.
  • If you want to reschedule a shift, you are responsible for finding someone to swap with you. You must notify the office of any changes.
CIW Monthly Meetings:
  • CIW's must attend a minimum of 4 meetings per year.
  • Meetings will be held monthly, usually the 2nd. Wednesday of the month from 6:30-8:00pm (an annual schedule will be provided).
  • CIW's must attend a minimum of one meeting per quarter.
  • Exceptions or alternatives must have prior staff approval.
  • CIW's must have a total of 6 hours of training yearly (hours must be earned by attending CIW meetings).
Please click here for a printable volunteer commitment form. This form will be signed upon completion of volunteer training. Thank you.

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Dates For Volunteer Training:

    October 8, 2002
    April 2003

Please call for more information

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Women's Crisis Services is a Monadnock United Way Agency.
Women's Crisis Services of the Monadnock Region, 12 Court St. Keene, NH. 03431
Women's Crisis Services of the Monadnock Region, 47 Peterborough St. Suite B,
Jaffrey, NH. 03452

All graphics are the property of Women's Crisis Service's of the Monadnock Region, and New Hampshire Coalition Against Domestic and Sexual Violence, © Copyright 2002
Web site designed by Trudy Emmerick